Visitor Experience Assistant

Pittsburgh Botanic Garden inspires people to value plants, garden design, and the natural world by cultivating plant collections of the Allegheny Plateau and temperate regions, creating display gardens, conducting educational programs, and conserving the environment.

RESPONSIBILITIES

The Visitor Experience Assistant assists guests who come to the Garden as part of general admission, group tours, and community events to ensure an overall positive guest experience. This position reports directly to the Visitor Experience Manager.

ESSENTIAL JOB FUNCTIONS

• Greeting visitors and guests in a friendly and attentive way and addressing their needs promptly, including the processing of admissions, gift shop sales, memberships, classes, and events registrations.
• Answer and route calls and emails appropriately.
• Ensure that the Welcome Center is clean and in working order at the beginning and end of each shift, per the provided checklist.
• Remain current on upcoming activities, fundraisers, and Garden development.
• Maintain knowledge of membership levels, benefits, and promotions.
• Adhere to PBG Customer Service guidelines, policies, and procedures.
• Responsible for cash drawer security, cash balance, and adhering to all other aspects of PBG cash handling policy.
• Ensure constant coverage of the station to which you are assigned.
• Communicate clearly and effectively with a diverse group of stakeholders, guests, and patrons.
• Assist with inventory, restocking printed material, merchandise that was sold, and supplies.
• Perform other duties assigned to support Garden operations and community events.