JOB DESCRIPTION SUMMARY:
Pizza Hut is seeking a passionate, field-focused Operations Advisor to join our team.
This role is dedicated to 4-wall restaurant operational excellence, with a clear focus on in-restaurant processes, procedures, and execution fundamentals that drive great guest experiences and franchisee profitability.
The Operations Advisor is responsible for improving operational performance across assigned franchise organizations and restaurants within a defined market. This role works closely with franchisees, restaurant and above-restaurant leadership teams, and internal partners to strengthen daily execution inside the four walls of the restaurant.
The Operations Advisor also partners closely with the Franchise Operations Partner (FOP) to support franchisee relationships and business priorities within a designated U.S. region.
**The Ops Advisor must be located within Washington, DC or Baltimore, MD.**
RESPONSIBILITIES:
- Serve as a 4-wall restaurant operations expert, partnering with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
- Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
- Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
- Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
- Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
- Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
- Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
- Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
- Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
- Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.
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REQUIRED QUALIFICATIONS:
- 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
- Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent).
- Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
- Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
- Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
- Ability to build strong, credible relationships with franchisees and operations leaders.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Must live within the market they support to enable frequent restaurant presence and rapid response.
- Travel required approximately 70%, primarily within the assigned market
PREFERRED QUALIFICATIONS:
- Prior Pizza Hut operations experience is a plus but not required.
- Experience supporting franchise systems or working in a highly decentralized, multi-operator environment
The posted salary is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
