Capacity & Performance Lead

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:

We are looking for a Capacity & Performance Lead to own capacity and performance management for Planet’s payments platform. You will forecast demand, govern resource headroom, and ensure platform performance meets SLO targets as transaction volumes grow.

What you will do:

• Own the capacity and performance management practice end-to-end: demand forecasting, threshold governance, and remediation planning.
• Build capacity models for critical payment services; translate business growth forecasts into infrastructure and platform requirements.
• Define and govern performance baselines and thresholds; trigger proactive right-sizing before customers feel the pain.
• Partner with engineering and cloud platform teams on scaling strategies, auto-scaling policies and cost-performance trade-offs.
• Run capacity reviews as part of the monthly service governance cycle; report headroom and risk to leadership.
• Feed capacity insights into change risk assessment and service transition readiness reviews.

Who you are:

• 5+ years in capacity management, performance engineering or infrastructure planning in high-volume transactional environments.
• Experience modelling demand and translating business growth into infrastructure capacity requirements.
• Strong understanding of cloud scaling patterns (AWS/Azure/GCP) alongside traditional on-prem capacity planning.
• Comfortable with monitoring and APM data (Datadog, Grafana, CloudWatch or similar) for performance analysis.
• ITIL certified preferred; payments or fintech experience a strong plus.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.