HireFT
Browse JobsHow it worksPricingAboutSuccess Stories
    Back to jobs
    PL

    Planhat

    Customer Success Software

    Associate Web Designer

    London, United KingdomOn-SiteFull-timePosted 4w ago
    View all jobs

    Job description

    The role

    We build a horizontal platform made up of composable primitives, not feature-by-feature point solutions, and we take the same approach to design—especially on Web.

    The website has become the company's largest owned channel: more than a dozen new sections in the last year, every existing page rebuilt and interlinked through a well-structured CMS, traffic more than doubled.

    You'll own that surface end to end alongside Shaked Ginott, our Lead Web Designer — just the two of you, which means scope and seniority grow as fast as you can carry them. You'll design and build on it directly and be accountable for how what you ship performs in the market, working closely with product, commercial, marketing, brand, and SEO.

    On a daily basis, you'll:

    • Turn briefs from commercial, product, and marketing into pages that ship—across a breadth of styles including platform verticals, campaign support, product release pages and SEO infrastructure

    • Design and build in components, rules, and the CMS rather than one-off pages, so changes compound across the site as brand and positioning evolve

    • Monitor and maintain performance, find and fix bugs, and QA changes before they reach the live site

    Why come in-house?

    The strongest web talent usually gets pulled toward agencies. We think the better work is here. At an agency you hand a project off and move to the next client; in-house, you own one surface for years and your work compounds as the brand and positioning evolve. You sit inside the business, close to product and go-to-market, so the work is shaped by company strategy and measured on commercial results rather than sign-off. Studio Planhat runs with the discipline of a research team more than a traditional creative shop: brand here is built through cumulative effort over years, not campaigns over quarters. The line from what you ship to what it does in the market is short, and it's yours to close.

    Competencies

    To succeed in this role:

    • You design in components and rules, not one-off instances, and you tidy as you go — you're impatient with fixes that solve one page and don't scale

    • You have a clear eye for what's right and what's nearly right, and you can say what's missing and fix it yourself

    • You reach for frontier technologies (e.g., code-gen, generative design, self-built apps and tools) early and build repeatable ways of working with them rather than prompting ad hoc

    • You question decisions that were settled before you arrived, learn fast, and give and take feedback directly

    Technically, you must be:

    • familiar with building sites in a no-/low-code web builder such as Framer or Webflow — you understand components, variants, responsive behaviour, and publishing

    • able to show a portfolio of aesthetically tight and systematically robust web work you've designed, built, and shipped

    • comfortable enough with the HTML and CSS underneath to understand what the builder produces, rather than just prompting for it

    • fluent with AI tools and excited to stay hands-on, leveraging them to accelerate workflows and increase ambition rather than holding onto old techniques

    Experience with B2B or data-heavy products is a plus, but ability and judgment matter more than years.

    Design Suite

    Strong competence in, or a strong willingness to learn:

    • Design & build — Framer (the site is built here)

    • Design — Figma

    • AI — Claude & Claude Code; ChatGPT & Codex; etc.

    Definition of success

    In a year, you're succeeding if:

    • You own monitoring, improving, and reporting on the site's performance and technical health, without anyone having to ask

    • Website bugs are found and fixed systematically, before they're reported

    • Commercial and product requests land with you directly; you prioritise them sensibly, spec them precisely, and ship them reliably

    • At least one core section of the website (e.g., Careers; Editorial; Features; Products) is yours end to end, from proposal through to a measured result and ongoing enhancement, both aesthetically and technically

    • The site is more consistent across pages, and you can point directly to what you changed

    Job details are sourced from the employer's original posting.

    Open job posting
    PL

    About the company

    Planhat

    Planhat is a customer success platform designed to help businesses manage and grow their customer relationships. It provides tools for tracking customer health, engagement, and retention.

    View all Planhat jobs
    Industry
    Customer Success Software
    Open roles
    40

    Interested in this role?

    Apply with HireFT

    Free to start — no card required.

    Your fit

    How well do you match?

    Sign in to see how your résumé lines up with this role.