SUMMARY:
Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required.
DUTIES AND RESPONSIBILITIES:
- Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed
- Demonstrates leadership and teamwork throughout all job responsibilities
- Maintains complete and detailed knowledge of products and applications
- Provides training for customers and others in the effective operation, calibration, and maintenance of products
- Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
- Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
- Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
- Maintains accurate records and issues complete and timely reports on equipment operations
- Responsible for corporate toolbox
- Provides support to the factory and trade shows as required
- Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
- Maintains contact with Field Service Coordinator to facilitate effective scheduling
- Assists in technical support department by responding to customer inquiries
- Other duties as assigned
- It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC
SUPERVISORY RESPONSIBILITIES:
None
