Field Service Engineer, Singapore

Field Service Engineer - Singapore singapore Description

SUMMARY:

Plasma-Therm Field Service Engineers provide comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety. Provides technical assistance to support our customers in any manner as required.

DUTIES AND RESPONSIBILITIES:

Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed Demonstrates leadership and teamwork throughout all job responsibilities Maintains complete and detailed knowledge of products and applications Provides training for customers and others in the effective operation, calibration, and maintenance of products Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance Maintains accurate records and issues complete and timely reports on equipment operations Responsible for corporate toolbox Provides support to the factory and trade shows as required Accumulates histories of equipment performance, commercial relationships, and commercial opportunities Maintains contact with Field Service Coordinator to facilitate effective scheduling Assists in technical support department by responding to customer inquiries Other duties as assigned It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC SUPERVISORY

RESPONSIBILITIES:

None