Lead Care (Staffing) Coordinator

1.    Staffing Resource Utilization
•    Ensure all open cases are actively being staffed using available resources
•    Utilize Caribou, Priority Caregiver List, and outreach tools to maximize caregiver engagement
•    Monitor team activity to ensure consistent outreach and follow-up
•    Reduce open shifts and improve staffing turnaround time
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2.    Team Motivation & Communication
•    Act as a motivator and support system for Scheduling Coordinators
•    Provide clear and consistent updates on open cases, staffing priorities, and departmental expectations
•    Provide team updates every two (2) hours regarding staffing needs, open cases, and coverage gaps
•    Ensure team engagement and responsiveness throughout the workday
•    Reinforce adherence to staffing workflows and daily goals
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3.    Operational Support & Escalation
•    Identify staffing gaps and escalate issues to the Care Manager
•    Assist in resolving day-to-day staffing challenges
•    Support continuity of care by ensuring timely case coverage
•    Maintain awareness of urgent staffing needs and assist as needed

•    Minimum of three (3) years of experience in home care coordination, staffing, or scheduling
•    Prior experience in a lead or senior coordinator role preferred
•    Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems
•    Demonstrated ability to effectively manage multiple cases in a fast-paced, high-volume environment
•    Strong understanding of home care regulations, compliance standards, and NYS Department of Health (DOH) requirements
•    Proven ability to motivate, guide, and support a team while maintaining productivity and accountability
•    Excellent communication and interpersonal skills, with the ability to provide clear direction and maintain professional relationships
•    Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines
•    Ability to problem-solve and make decisions in real time to support staffing and operational needs