Pay: $25.00 per hour
Location: Phoenix, AZ located at the beautiful
Esplanade.
Work Hours: This is an on-call position. Hours will be on an as-needed basis. Most shifts will occur on weekends anywhere between the hours of 9:00 AM and 10:00 PM, depending on event schedules. Occasional weekday and after-hours weekday availability may also be needed. Hours will vary based on events and business needs.
Reports to: Senior Tenant Experience Director
Your Focus: Event support and execution, space readiness, and maintaining hospitality standards.
Outcomes You'll Deliver:
- Event & Venue Support: Provide day-of operational support for events and meetings held across a variety of Class A office building venues, including conference rooms and outdoor patio areas.
- Event Setup & Guest Experience: Support pre-event setup and post-event tear down, including space configurations, furniture placement, décor setup, and operational walkthroughs to ensure all venues consistently meet hospitality and presentation standards, vendor coordination. Welcome guests upon arrival, assist with check-in, and help create a seamless onsite experience throughout events and reservations.
- Day-of Event Coordination: Support seamless event execution through real-time coordination with catering, décor, music, janitorial, security, and additional operational partners throughout the event lifecycle.
Requirements:
- 1+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
- Hands-on experience with event execution and day-of operations, including troubleshooting issues and adapting quickly when plans change.
- Proven experience delivering five-star service in high-volume or high-touch environments.
- Adaptable and confident learning new systems for membership and program management.
- Creative and solutions-oriented, with an eye for presentation and the ability to identify thoughtful ways to elevate spaces, events, and the overall experience.
Key Competencies:
- Agile Responsiveness: You thrive in a dynamic environment where priorities can shift quickly. You remain calm and helpful when the events/spaces get busy or a meeting needs a last-minute change, channeling the swan to keep the guest experience feeling effortless and steady.
- The Connector Mindset: You are a master of support. Whether you are providing wayfinding, explaining an amenity, or escalating a maintenance request, you act as the vital link that ensures guests are always supported and the building operates without friction.
- Consistent Follow-Through: You are reliable in the small things. You understand that our service is built on the consistency of our rituals. You possess the discipline to ensure the final detail is just as perfect as the first.
- Collaborative Awareness: You are a dedicated teammate who understands how your work supports the whole ecosystem. You stay communicative and observant, sharing insights with your leads to help the entire team hone the craft of hospitality and improve the daily flow of the building.
