Summary/Objective:
The Sales Coordinator serves as a vital link between the sales team, customers, and suppliers, ensuring seamless operations and efficient sales processes. This role requires a mix of strategic support, technical understanding, and administrative expertise to drive sales success. The ideal candidate will possess exceptional organizational abilities, a proactive approach to problem-solving, and strong interpersonal skills to maintain effective relationships with all stakeholders. The candidate should be comfortable working with various product lines and helping customers identify the right solutions, akin to a sales engineer.
Sales Coordinator Responsibilities Include:
Vendor and Product Support:
- Develop a comprehensive understanding of the product lines offered by multiple supplier vendors.
- Assist the sales team in identifying the right products to meet customer needs, acting as a technical resource when necessary.
- Maintain a database of supplier products, pricing, and specifications for easy reference.
- Coordinate with vendors to obtain accurate and timely product information, including availability and lead times.
- Build and maintain strong relationships with supplier representatives to ensure smooth operations and effective communication.
Quote Development and Management:
- Assist the sales rep(s) with entering data, managing and building detailed and accurate quotes using HubSpot (Bliss’ CRM) & QuickBase (Bliss’ quote system).
- Review quotes for completeness and accuracy to help act as a peer check for sales rep before submission to customers.
- Track the status of quotes and follow up on pending approvals.
- Develop standardized quote templates for different project types in coordination with the sales rep.
CRM and Database Administration:
- Assist in implementing and maintaining systematic CRM workflows using HubSpot and QuickBase.
- Create and update customer profiles with relevant information to support the sales pipeline.
- Track and monitor customer interactions and communication history within the CRM system.
- Ensure the sales pipeline remains up-to-date and reflective of current opportunity stages.
- Generate detailed reports on sales activities, outcomes, and pipeline metrics to support team decision-making.
- Maintain data integrity through regular audits and updates to ensure accuracy.
- Create and distribute weekly/monthly sales performance reports and set up automated alerts for follow-up activities.
Required Skills and Experience:
Experience:
- 3-5 years of experience in sales support or coordination role
- Experience in construction industry preferred
- Knowledge of sales processes and best practices
- Understanding of basic business principles and practice
Technical Skills:
- Proficient in Hubspot & Quickbase is a bonus and database management is a requirement
- Strong Microsoft Office skills, particularly Excel
- Experience with sales tools and software
Soft Skills:
- Excellent organizational and time management abilities
- Strong written and verbal communication skills
- Detail-oriented with a focus on accuracy
- Ability to work independently and as part of a team
Communication Skills:
- Excellent written and verbal communication abilities
- Strong presentation and documentation skills
- Ability to communicate effectively with all levels of management
- Professional phone and email etiquette
- Experience in business writing and proposal development
Education:
- Bachelor’s degree in Business, Marketing, or related field preferred but not required
