Dutch Speaking Customer Support Specialist

Job Overview

Are you a true people person who gets kicks out of solving problems? We are looking for customer support gurus to join our team in Malta.  
About Play North

Play North is an ambitious, fast-growing online casino operator active across regulated European markets with hubs in Malta, Estonia and the Netherlands. We create tailored, high-quality player experiences behind established brands such as Pikakasino.com and Kansino.nl, licensed by the Malta Gaming Authority (MGA) and the Dutch Gaming Authority (KSA).

And we're not slowing down. We recently secured our Portuguese licence and are getting ready to launch Vincino.pt, marking another exciting step in our growth journey. 

Luck may be part of our industry. Building great products never is. Hence we're looking for ambitious, detail-oriented people who enjoy solving problems, taking ownership, raising the bar and celebrating wins together. 

Great products don't happen by chance. They happen because great people build them. Think you'd be a great fit? Let's talk.

Responsibilities:

• Providing fast, accurate, personal and polite advice and product knowledge to our customers via phone, e-mail and live chat.
• Keeping track of player accounts.
• Handling occasional supportive tasks from our other departments. This is a great opportunity to get to know the business from different angles and to grow professionally!
• Our specialists work 8-hour shifts including mornings, evenings, weekends and public holidays. Our support is open 24/7, but don’t worry about night shifts - our owls already have them covered.

Requirements:

• A native Dutch with a good knowledge of written and spoken English.
• A service-minded person willing to do his / her utmost to solve customers' queries effectively - while even enjoying the process.
• Solution-minded problem solver.
• A flexible team player who is able to work independently.
• Customer service experience is a plus, but you don’t need experience in the gaming business. We provide full training for all our employees.

What we offer: 

• Relocation Package.
• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at [email protected]".