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    Plexal (City) Ltd

    Workspace & Innovation Hub

    Senior Customer Lead National Security (London)

    London, United KingdomOn-SiteFull-time£80k – £100k / yearPosted 6d ago
    All Plexal (City) Ltd jobs

    Job description

    The Role's Purpose

    Plexal operates at the intersection of government, industry and emerging technology — helping organisations turn innovation ambition into practical capability, adoption and measurable impact. National Security is a core growth area for Plexal’s Innovation Services business, where we support government clients to adopt new technology, build innovation ecosystems and respond to emerging threats and opportunities.
    The Strategic Account Lead will drive commercial growth and strategic client engagement across London’s National Security landscape. This role blends relationship based sales, delivery aligned growth and proposition development. You will build strong partnerships with government and secure market clients, shape new opportunities, and help evolve Plexal’s offering in a rapidly changing environment.
    This is a hands‑on commercial role suited to a growth‑minded consultant who enjoys building relationships, and wants to influence how emerging technology is adopted across secure‑government markets.

    What You'll Do

    • Lead strategic client relationships across London’s National Security and adjacent secure‑government markets, ensuring strong partnerships throughout the full lifecycle of engagement — from prospecting and opportunity shaping to delivery oversight and customer satisfaction.
    • Drive net new business and diversification, identifying and developing new revenue opportunities, expanding engagement across client business units, and landing multi year, high value contracts.
    • Leverage delivery engagement to deepen client relationships, strengthen Plexal’s reputation, and uncover new growth opportunities.
    • Build strong and trusting client relationships though successful delivery on contract, create high levels of client satisfaction.
    • Develop and refine propositions that respond to client needs, market trends and emerging technology opportunities, working closely with the wider National Security & Defence team.
    • Partner with suppliers and ecosystem organisations to shape consortium bids, unlock new routes to market and build collaborative commercial opportunities.
    • Provide insight into market trends, procurement behaviours and customer priorities to inform Plexal’s National Security account strategy.

    Your Skills

    • Highly relational, with excellent interpersonal skills and the ability to build trust quickly.
    • Strategic thinker able to understand long‑term client trends and translate them into credible propositions.
    • Growth‑minded — motivated by building new opportunities, expanding relationships and shaping commercial direction.
    • Comfortable taking ownership and driving outcomes independently.
    • Collaborative, supportive and aligned to Plexal’s culture of partnership and innovation.

    Your Experience

    Essential
    • Proven track record of relationship‑based sales, winning new business and shaping commercial opportunities.
    • Experience working directly with National Security or adjacent secure‑government clients (e.g., Defence)
    • Strong consultancy sector background, with the ability to operate across strategy, delivery oversight and hands‑on opportunity execution.
    • Strong understanding of government procurement, commercial processes and how secure‑government organisations buy and adopt technology.
    • Ability to operate autonomously while collaborating effectively across GTM, delivery and London‑based teams.
    Desirable
    • Experience supporting technology adoption, innovation ecosystems or organisational change within government.
    • Demonstrable experience shaping and delivering strategic bids, consortium partnerships or multi‑stakeholder commercial opportunities
    • Success securing and growing £1m+ contracts or multi‑year engagements.
    • Existing knowledge of National Security market dynamics, customer priorities and supplier ecosystems.

    Who You Are

    Candidates must be eligible to undergo security clearance or hold current security clearance.  (See more on clearance eligibility.)

    Why us?

    As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.
    In return we will offer you:

    • Salary: £80,000 - £100,000 depending on skills and experience
    • Annual bonus scheme
    • A generous pension scheme (with a company contribution of up to 10%)
    • Private healthcare, life assurance and critical illness cover
    • 25 days holiday plus bank holidays
    • Volunteering day
    Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.

    Job details are sourced from the employer's original posting.

    Open job posting
    PL

    About the company

    Plexal (City) Ltd

    Plexal is a flexible workspace and innovation hub designed to foster collaboration and growth for startups, scale-ups, and established companies.

    View all Plexal (City) Ltd jobs
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