Position Purpose:
Manage and oversee branch associates, supervise branch operations, and ensure efficient day-to-day branch performance. Drive sales growth, operational excellence, customer satisfaction, and profitability while fostering a positive, safety-focused, and high-performance work environment. Improve productivity and streamline branch activities to maximize results and achieve organizational goals. Develop, coach, and retain talent while building a culture of accountability, teamwork, and continuous improvement. Partner with company leadership, customers, and vendors to identify growth opportunities, strengthen market presence, and support strategic initiatives. Maintain current knowledge of plumbing, heating, HVAC, and related industry trends, products, and best practices.
Essential Functions:
- Recognize employee achievements and encourage excellence in the work environment.
- Provide leadership, direction, and support to branch associates while fostering a positive, collaborative, and high-performance work environment.
- Oversee and manage counter sales, shipping, receiving, and warehouse operations to maximize sales goals and operational efficiency.
- Responsible for associate evaluations, performance management, and disciplinary actions in accordance with company policies.
- Develop and implement sales plans and branch strategies to achieve revenue, profitability, and growth objectives.
- Conduct regular sales and operations meetings.
- Brief employees on current sales goals, promotions, product initiatives, and other relevant company information.
- Evaluate employee performance and provide ongoing feedback, coaching, and development opportunities.
- Develop and mentor associates through coaching, training, and career development initiatives.
- Identify training needs and coordinate learning opportunities to enhance employee skills and productivity.
- Monitor employee engagement and retention and take proactive steps to maintain a positive workplace culture.
- Interact with customers on a regular basis to ensure satisfaction, identify opportunities, and gain valuable feedback.
- Build and maintain strong relationships with customers to support long-term business growth and customer loyalty.
- Resolve customer concerns and service issues promptly and professionally.
- Ensure exceptional customer service standards are consistently maintained throughout all branch operations.
- Manage budgets, allocate branch funds, and define financial objectives.
- Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and implementing corrective actions.
- Review branch performance metrics and key performance indicators (KPIs) regularly, taking corrective action as needed to achieve sales, profitability, and operational goals.
- Analyze financial reports and operational results to identify trends, risks, and opportunities for improvement.
- Coordinate with other branches to share knowledge, resources, and best practices while supporting company-wide goals.
- Partner with outside sales teams, leadership, customers, and vendors to support strategic growth initiatives.
- Identify opportunities to increase revenue, market share, and customer penetration within the branch service area.
- Locate areas for improvement and implement corrective actions that address challenges and support organizational growth.
- Ensure effective inventory management practices, including inventory accuracy, product availability, stock rotation, and loss prevention.
- Coordinate with purchasing, warehouse, and leadership teams to maintain appropriate inventory levels while minimizing excess inventory.
- Maintain operations by initiating, coordinating, and enforcing company programs, operational standards, policies, and procedures.
- Organize marketing activities, customer events, and promotional programs to support branch performance and customer engagement.
- Network within the community and industry to improve the presence and reputation of the branch and company.
- Recruit, vet, interview, hire, onboard, and develop new employees.
- Ensure compliance with all company policies, safety requirements, and applicable industry regulations.
- Promote and maintain a safe working environment through regular communication, training, and enforcement of safety standards.
- Adhere to high ethical and professional standards.
- Stay current on plumbing, heating, HVAC, and related industry products, trends, technologies, and best practices.
- Lead branch meetings focused on safety, customer service, sales initiatives, operational performance, and employee development.
- Drive continuous improvement initiatives that enhance customer experience, employee effectiveness, and branch profitability.
- Perform other duties as assigned.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
