IS Application Operation Specialist

Your role and responsibilities
In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.
The work model for the role is: #Li-hybrid

This role is contributing to the division area
You will be mainly accountable for:

• Manage the application lifecycle, including onboarding, development coordination, and Build-to-Run handover.

• Define and maintain application support processes, including ServiceNow onboarding and Incident, Access, and Change Management.

• Coordinate third-party services, including RFPs, contracts, ticket management, and task prioritization.

• Be accountable for the resolution for any incident or change which has or might have a major impact on the relevant IS application

• Oversee application-related budgets, costs, purchase orders, and software license management.

• Provide business support and collaborate with stakeholders to ensure application quality, security, and continuous improvement.

• Providing consultation and advice, as well as supporting the implementation of new IT services or changes to existing ones

• Building and maintaining strong relationships with business representatives and support teams

Your background:

• Master degree in Computer Science or related field

• Experience in managing applications and delivering effective support & maintenance services.

• Knowledge of cloud infrastructure and related technologies.

• Responsibility for end-to-end delivery, independence, discipline, ability to work under time pressure

• Basic Knowledge of Azure & SharePoint administration

• Fluency in English is essential (written and spoken)

• Experience in Agile/Waterfall methodology

• Knowledge of Azure DevOps & Portal is a plus

• Experience in project management is a plus

ABB’s Electrification (EL) Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

If you are looking for big, global challenges, Information Systems (IS) is the place to be. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

We are looking for an Application Operation Specialist to support the full lifecycle of business applications, including onboarding, maintenance, and continuous improvement. The role ensures that applications are properly documented, managed, and aligned with IT service management standards and business requirements.