Overview
The National Account Manager will be responsible for developing relationships and opportunities at the facility level of Fortune 500 and larger organizations. The individual will be responsible for the operations of active assigned accounts and contacting potential future customers.
Responsibilities
Summary of essential job functions
- Providing daily/weekly touches to client contacts via phone, email, etc. to solicit opportunities.
- Actively accept tenders, manage spot opportunities.
- Ensure that day to day activities of assigned team is meeting the needs of the customer.
- Monitor overall service levels/metrics for assigned customers.
- Guide assigned employees and ensure that they have adequate training and development.
- Work with Rate Department and Margin Department to develop shipper/carrier rates.
- Participate in customer service account reviews with assigned accounts, including metrics reporting as requested.
- Develop strategies to achieve market share goals for assigned accounts. Ensure the profit objective for the accounts are satisfied.
- Network within assigned accounts to build relationships with new contacts and identify growth opportunities.
- Work with Capacity Managers to identify lanes that require carrier recruitment.
- Work with other Account Managers to create packages of lanes that will keep carriers within the PLS network.
- Own the relationship and do all necessary tasks to make the clients/division profitable and successful.
- Other duties as assigned or requested.
Qualifications
Minimum Requirements
- Bachelor’s degree or equivalent
- Strong customer service skills
- Strong negotiating skills
- Knowledge of the transportation and logistics industry
