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    PL

    PLS Logistics Services

    Logistics and Supply Chain

    Onboarding Specialist

    UNAVAILABLE, HondurasOn-SiteFull-time2+ yrs experiencePosted 1mo ago
    All PLS Logistics Services jobs

    Job description

    Overview

    • Handle inbound/outbound calls to customers
    • Understand customer's demands and establish a relationship of trust.
    • Provide sales assistance and help members with their accounts
    • Provide prospective members with sales information about our services
    • Provide help with new signups, cancellations, re-activations, and general account maintenance
    • Transfer and monitor requests to the tech team whenever an issue can't be resolved over the phone
    • Being available on an 8-hour shift, from 8 am to 6 pm.
    • Represent the company at trade shows whenever necessary. Travel will be involved.

    Responsibilities

    • Maintain a good communication flow
    • Accurately register interactions with customers, so proper follow-up can be established
    • Monitor the status of the problems, while providing regular updates to customers
    • Offer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity.
    • Make sure that all tickets are logged into the system correctly.
    • Be a company and brand advocate, being able to advertise the benefits and qualities of the platform.

    Qualifications

    • 2 years of sales/customer service experience
    • Excellent verbal and written communication skills
    • Ability to build client relationships and retain members wishing to cancel
    • Computer proficiency
    • Punctuality
    • Good typing skills – typing at the same time as listening to the call is essential.
    • Desire to solve problems.
    • Negotiation skills are desirable.
    • Experience working with phones or in a call center environment is highly desirable
    • Previous experience working in the trucking field is an asset
    • Previous experience working in a tech company is an asset

    Job details are sourced from the employer's original posting.

    Open job posting
    PL

    About the company

    PLS Logistics Services

    PLS Logistics Services is a third-party logistics provider that offers transportation management, freight brokerage, and supply chain solutions.

    View all PLS Logistics Services jobs
    Industry
    Logistics and Supply Chain
    Open roles
    29

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