Customer Success

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

🚀 Your next challenge

We are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.

What you'll be doing:

• Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them

• Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement

• Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)

• Consistently provide feedback to Product on client's needs.

• Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).

• Identify Customer Success Qualified Leads (CSQLs) 

• Collaborate with the sales team to maximize sales opportunities.

• Provide account specific operational and technical support for different levels of accounts via email and phone.

• Refer issues to the technical team.

Education Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Work Experience Requirements:
2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.

Other Requirements:

• Demonstrated experience in dealing with a large amount of accounts.

• You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.

• Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Languages:
Fluent in both English and Spanish (mandatory)

Competencies:

• A person with a genuine commitment to customer success and satisfaction.

• You have the ability to convey complex information clearly and concisely to customers.

• An active listener and you understand customer needs and concerns effectively.

• An analytical thinker with the capability to identify and address issues that may arise during onboarding.

• Someone with flexibility to adapt to changing customer needs and evolving product features.

• Someone with the ability to thrive in a dynamic and fast-paced environment.

• You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee by Pluxee's products with ease.

• Someone with organizational skills to manage multiple customer onboarding projects simultaneously.

• Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

🔎 To get this challenge

• Video call or face to face with Recruiter/HRBP

• Video call or face to face with CS Lead

• Video call or face to face with CS Manager

🏅 Your team
Customer Success Team

📍 Your location
Madrid, Spain.
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.