Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.
This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.
The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.

Job Title:

Europe Lead Network & SASE RUN Engineer

Location: Issy-les-Moulineaux (Partly Remote possible)
Type: Full-time
Language: English (mandatory)
Experience: Senior / Expert

Role Overview

We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.

This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.

The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.

Key Responsibilities

L3 Operations & Incident Management

• Act as the primary escalation point (L3) for complex incidents and service requests.

• Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.

• Ensure timely resolution aligned with SLA/MTTR objectives.

Network & SASE Operations

Operate and support global network infrastructure, including:

• Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways

• Security: Palo Alto NGFW

• SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)

• Core Services: DNS, IPAM

Operational Excellence & Continuous Improvement

• Identify recurring issues and drive permanent fixes with engineering teams.

• Contribute to automation initiatives (reducing manual operations).

• Optimize network performance and ensure proactive monitoring and alerting.

Governance & Processes

• Ensure strict adherence to ITIL processes (Incident, Problem, Change).

• Maintain high-quality technical documentation, runbooks, and knowledge base.

• Support global standards enforcement and alignment with intetnal policies.

Collaboration & Support

• Work closely with Global Network, Security, Cloud Architecture, and regional teams.

• Support major changes, deployments, and critical events.

• Participate in on-call rotation for critical incident coverage.

Required Skills & Experience

Technical Expertise

• Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN

• Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN

• Security: Palo Alto firewalls (advanced operations)

• SASE: Zscaler ZIA / ZPA

• Core services: DNS and IPAM

Operational Skills

• Strong experience in L3 support in enterprise environments

• Proven ability to handle critical incidents under pressure

• Solid understanding of ITIL (v3/v4)

Soft Skills

• Strong analytical and troubleshooting mindset

• Clear communication and stakeholder management

• Ability to work in a global, multi-region environment

Preferred Qualifications

• Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4

• Experience in global enterprise environments

• Previous role as Lead / Senior L3 Engineer

What We Offer

• A key role in global Network & SASE operations

• Exposure to cutting-edge cloud and Zero Trust technologies

• Opportunity to shape and improve global operational practices

• A collaborative, international environment