Re-Engagement Specialist

Summary: The Re-engagement Specialist is responsible for conducting in-person outreach to clients who have been disengaged from services for more than thirty days. The primary objective of this role is to re-engage these clients and encourage them to resume utilizing the services provided by Preventive Measures. The Re-engagement Specialist will work closely with the client, providing support, information, and assistance to address any barriers preventing re-engagement. This position requires excellent communication skills, empathy, and a proactive approach to problem-solving. 

Interrelationship: Maintain positive, cooperative, and mutually supportive relationships with your supervisor, the administrative, peer, and support staff. Establish a professional rapport with clients Demonstrate initiative, enthusiasm, and positive interpersonal skills to relate well with clients and staff. 

Primary Job Responsibilities: 

1. Conduct in-person visits to clients' homes who have been disengaged from services for more than thirty days. 

2. Establish rapport and build trust with clients through active listening and empathetic communication. 

3. Assess the reasons for disengagement and identify any barriers preventing re-engagement. 

4. Provide information about available services, benefits, and resources to encourage clients to resume utilizing the organization's offerings. 

5. Collaborate with internal teams to address any specific concerns or issues raised by clients during the outreach process.

6. Develop personalized re-engagement plans for each client, outlining steps and strategies to overcome barriers and facilitate their return to services. 

7. Maintain accurate documentation of all interactions, including progress notes, outcomes, and follow up actions. 

8. Monitor and track client progress towards re-engagement goals, providing ongoing support as needed. 

9. Collaborate with community partners and stakeholders to leverage additional resources that may assist in the re-engagement process. 

10. Stay updated on industry trends, best practices, and relevant regulations related to client engagement.

Job Skills: 

- High school diploma or equivalent; 

- Previous experience in customer service, outreach, or community engagement roles is highly desirable. 

- Excellent interpersonal and communication skills, with the ability to engage effectively with diverse populations. 

- Strong problem-solving and decision-making abilities. 

- Empathy and compassion towards individuals facing challenges or barriers to accessing services.  

Proficiency in using technology for documentation and communication purposes. 

- Valid driver's license and access to reliable transportation. 

Education/Experience: 

 - High school diploma or equivalent; 

Competencies:

• Do the Right Thing – Doing what’s right starts with integrity. It means being honest about your actions, your intentions, and how you treat people—especially when no one’s watching.
• Own It – Everyone has a part. If you’ve been trusted with something, it’s because it’s yours to manage. When we all take care of our piece, everything runs like it should.
• Serve First – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Choose Solutions – You always have a choice. Our strength is in choosing what moves us forward. Be someone who solves, and choose what helps, not what hurts.
• Lead with Respect – You can’t lead others if you don’t respect yourself first. Respect shows up in how we speak, how we act, and how we care for people. Leadership starts inside.
• Commit to the Goal – The plan might shift. The process might change. People might come and go. But the goal stays the goal. Get there—and make sure we’re getting there together.