Drainage Technician

About Us

Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links:

Trustpilot ¦ Glassdoor

About the role:

In this role, we are looking for a Drainage Technician to carry out drainage and water main investigations, maintenance, and repairs at policyholder properties. You'll diagnose faults, clear blockages, complete CCTV surveys, trace drainage systems and leaks, and carry out minor excavation work where required. You'll work independently, delivering safe, efficient, and professional service while maintaining high standards of customer care and Health & Safety.

Key Responsibilities:

• Carry out drain unblocking using high-pressure water jetting equipment.
• Use drain rods and specialist equipment to remove blockages safely and effectively.
• Conduct CCTV surveys of underground drainage systems.
• Operate drainage camera systems and survey equipment.
• Undertake drain track and trace activities at policyholder properties.
• Open, inspect and assess external manholes and chambers.
• Carry out minor excavation and reinstatement activities where required.
• Communicate professionally with policyholders, and members of the public.
• Explain findings and recommended actions clearly.
• Maintain a professional appearance and positive attitude.
• Ensure disruption to the policyholder is minimised during works.

Key Requirements:

• Full UK Driving Licence with no more than 3 points.
• Experience in drain unblocking and drain rodding operations.
• Experience operating high-pressure water jetting equipment.
• Ability to undertake CCTV drainage surveys.
• Good customer service and communication skills.
• Ability to work independently and manage workload.
• Basic IT skills for report completion and mobile applications.
• Willingness to work overtime and participate in out-of-hours call-out arrangements where required.

• Experience working with insurance claims and policyholder properties.

In return, we can offer you:

Basic Salary of £33,000 - £40,000 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just some of the great benefits we offer:

• Life insurance cover

• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Policy Expert Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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