Major Loss Adjusting Executive

About Us

Policy Expert Claims delivers a dedicated, end-to-end claims management service. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful Links:

Trustpilot ¦ Glassdoor

About the role:

We are seeking a highly organised, empathetic and detail-orientated individual to support our Major Loss team. Assisting our Major Loss Adjusters and Surveyors on major and complex home insurance claims, you will be an expert voice supporting customers through the claims journey — many of whom are dealing with one of the most traumatic events of their lives, including the loss of their home and possessions. You will help translate intricate policy terms and supplier reports into clear, actionable steps, coordinating across the buildings, contents and alternative accommodation elements of each claim, and liaising with contractors, experts and internal suppliers to ensure claims progress smoothly.

Key Responsibilities:

• Support and guide customers through the claims journey with empathy and care, particularly where they are dealing with the loss of their home or possessions.
• Collect information from customers and the Major Loss team to ensure swift resolution of claim and policy queries.
• Help coordinate the buildings, contents and alternative accommodation elements of each claim, ensuring the customer experiences a joined-up and seamless service.
• Accurately maintain claim files for complete transparency and accuracy.
• Respond to customer queries via phone, customer portal or email in an efficient and professional manner.
• Assess requirements for emergency alternative accommodation and funds for customers, and arrange necessary settlement.
• Process initial emergency payments and issue supplier payments with Major Loss Adjuster or Surveyor approval, maintaining accurate financial records within our claims system.

Key Requirements:

• 1–3 years' experience in household property insurance claims.
• Understanding of insurance and indemnity policies.
• Strong questioning, decision-making and analytical skills, with excellent attention to detail.
• Excellent organisational and time management skills, with the ability to work well under pressure and meet deadlines.
• Excellent numeracy and literacy skills, and a high level of confidentiality.
• PC literate with good administrative skills, and a driven, professional attitude focused on meeting or exceeding targets.
• 'A' level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy and written English.
• Cert CILA desirable.

In return, we can offer you:

Basic Salary of up to £32,000 - £36,000 as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just some of the great benefits we offer:

• Life insurance cover

• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Policy Expert Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.