Associate, Customer Program Management

### **About Polymath Robotics** Polymath builds autonomy software for off-highway vehicles, powering real deployments in agriculture, defense, and industrial sectors. As our customer base grows, we need sharp operators who can own complex programs end-to-end, manage executive level client relationships, and keep things running smoothly. ### **The Role** As an Associate on the Program Management team, you will own the execution and health of 4 to 6 active customer programs at a time.

You’ll drive timelines, track deliverables, and coordinate across engineering, support, and leadership to make sure everyone is rowing in the same direction. ### **What You’ll Do** * Track and manage timelines, deliverables, and action items across multiple customer programs * Keep shared tools like Asana, Notion, and internal dashboards up to date * Support internal and customer meetings with agendas, notes, and follow-ups * Monitor progress on technical tasks and escalate risks or blockers as needed * Coordinate cross-functional alignment with engineering, sales, and leadership * Draft slides, summaries, and visuals for weekly updates and milestone reviews * Organize logistics for field testing and ensure teams are prepared for on-site reviews * Maintain documentation and internal records needed for successful execution ### **Preferred Background & Tools** **What we’re looking for:** * 5 to 7 years of experience in consulting, technical program management, customer success, or deployment operations * **Demonstrated experience owning client-facing programs or enterprise customer relationships** * Comfort working alongside engineering teams in technical environments * Proven ability to manage multiple complex projects at once * Experience navigating ambiguity and building structure where none exists Familiarity with the following tools is a plus: * **Google Slides** (for presentation creation and updates) * **Google Sheets** (for tracking timelines, deliverables, and status) * **Asana** or similar project management platforms (for day-to-day coordination) This is a hybrid role based in San Francisco, CA (3 days a week in office). **Candidates must be based in or willing to relocate to the SF Bay Area.**