Pool Lead Technician

Who We Are At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer

Salary range:

$21-$25 hourly, based on experience Health, dental, and vision insurance Company-paid short & long-term disability Employee Assistance Programs (EAP) for mental health and wellness Paid time off 10 paid company holidays Training and development opportunities Employee Purpose Plan A high-impact leadership role in a fast-growing pool service compan Schedule Full-time: Monday–Friday, 8:00 AM – 5:00 PM Occasional overtime may be required based on operational needs What You’ll Do As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care.

This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues. You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.

Responsibilities:

• First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
• First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
• Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
• Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement.
• Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
• First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
• Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech.
• Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
• Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.
• Join Us!
• If you’re ready to lead teams, optimize service operations, and deliver an exceptional customer experience in a fast-growing pool service company, we’d love to hear from you.
• This role offers the opportunity to make a real impact while growing alongside a strong, collaborative team.
• Apply today and dive into a leadership career that makes a splash!