Who We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we’re one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What We Offer
What You’ll Do
In this role, you will provide crucial secondary support to our field technicians, ensuring efficient management of training, supporting service managers with customer communications, and overall quality control processes. Your keen attention to detail, excellent communication skills, and ability to juggle multiple responsibilities will be key to maintaining our high standards and exceptional customer service. The previous includes:
Responsibilities
Ensure new and existing employees receive proper and ongoing training to deliver quality service. Monitor all aspects of training from start to finish. Work hand in hand with team trainers to ensure all aspects of training are properly relayed. Report daily progress to the Service Manager.
Supervise the graduation process and truck load-out for new Service Techs going solo, ensuring uniform compliance with load-out standards. Continued truck checks for the service team, and compliance with all safety vehicle safety procedures.
Assist managing customer communications using Podium and HubSpot, ensuring timely and effective responses to customer inquiries and feedback. Service Managers will delegate communications day to day based on area of need.
Offer guidance and expertise to field technicians via Slack, acting as a primary support channel. Monitor channels for any follow up requests, customer issues, etc. You are the technician's main point of contact in the office.
Work with the team's field leadership (Lead Technicians and Trainers) on a daily basis to gather feedback from the field. Host a meeting with Lead Technicians on a weekly basis to finalize a correction plan that can be shared and implemented at weekly team meetings.
Work with the field leadership team (Lead Technicians & Trainer) to identify & communicate quality control findings with recommended actions for Service Manager to review, providing valuable insights for team meetings such as hands on training, visuals and troubleshooting.
Conduct daily quality control checks, including monitoring Pool Brain alerts and Slack channels, to ensure compliance with company standards. Complete daily route reviews, ensuring high levels of quality. Report technician issues to the Service Manager daily.
Address quality control issues as the second line of defense, enhancing service quality through additional oversight and guidance. Provide coverage during team members' leave periods to maintain smooth operations and service standards. Serve as the secondary contact for onsite customer issues in the field, providing support and resolutions to ensure customer satisfaction.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Poolie is a rapidly growing pool service company dedicated to making pool maintenance reliable, professional, and hassle-free for residential and commercial customers.