Insurance & Risk Coordinator

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.





Insurance & Risk Coordinator

Location: Culver City, CA

Work Arrangement: On-site, 5 days per week

Department: Operations Support & Project Management

Salary: $85,000 - $105,000

Position Overview

We are seeking a detail-oriented and proactive Insurance & Risk Coordinator to support the insurance procurement, certificate of insurance (COI) management, and risk mitigation efforts for our rapidly growing retail footprint. This role is critical in ensuring our stores open and operate in full compliance with lease, legal, and operational requirements. The ideal candidate will have experience in retail insurance, strong organizational skills, and the ability to collaborate across finance, legal, operations, and external partners.

Key Responsibilities

Insurance Procurement & Management:

• Lead the end-to-end process of obtaining and renewing property, general liability, workers’ compensation, and other relevant insurance policies for all retail locations.
• Evaluate insurance proposals, negotiate terms, and ensure cost-effective coverage aligned with company risk tolerance.

Broker Relationship & Performance Evaluation:

• Maintain ongoing relationship with the incumbent broker as primary point of contact for day-to-day service delivery.
• Evaluate broker performance through service responsiveness, quote competitiveness, and alignment with company needs (informed judgment, not full negotiation).
• Collect and compare quotes from multiple brokers (in line with US regulations allowing only one broker per carrier for branded retail) to support renewal / replacement decisions.

COI Issuance & Administration:

• Generate, track, and distribute Certificates of Insurance (COIs) for landlords, vendors, and partners as required by lease agreements and operational contracts.
• Ensure COIs accurately list additional insured parties and meet all contractual deadlines.

Compliance & Documentation:

• Maintain a centralized database of all insurance policies, COIs, and related documents.
• Conduct regular audits to ensure ongoing compliance across all store locations.
• Collaborate with Legal and Finance teams to review lease insurance clauses and mitigate contractual risks.

Cross-functional Coordination:

• Serve as the primary point of contact for store operations teams, providing guidance on insurance-related matters for new store openings, renovations, and daily operations.
• Liaise with insurance brokers, carriers, landlords, and internal stakeholders to resolve issues efficiently.

Risk Mitigation Support:

• Assist in developing and implementing risk management protocols for retail operations.
• Analyze claims data and provide insights to reduce future incidents and costs.

Claims & Incident Support:

• Serve as the internal coordinator for insurance claims — track claim process with broker, collect documents, follow up across stakeholders.
• Build basic claims / incident SOP from 0→1, including coordination with broker / Legal / store teams on consumer incidents (e.g., choking events).
• Note: This role does not require deep personal claims-handling experience — the key skill is knowing how to ask the right questions and pushing the broker / partners to deliver.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 2+ years of experience in insurance coordination, risk management, or retail operations, preferably within a DTC/retail environment.
• Familiarity with key insurance types: GL, Property, Auto, Excess, Workers' Compensation
• Experience managing COIs and understanding of “additional insured” requirements.
• Strong analytical, organizational, communication and negotiation skills.
• Preferred: Prior experience supporting insurance / risk operations across both US and Canada markets — since the incumbent Hub broker services both regions, familiarity with Canada-side processes is a strong plus.
• Proficiency in G-Suite, Microsoft Office, and experience with insurance databases or CRM tools is a plus.

Preferred Skills

• Knowledge of lease agreements and retail compliance standards.
• Ability to thrive in a fast-paced, scaling environment.
• Proactive problem-solver with high attention to detail.

*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

Pay Range Details

The base salary range for this position is $85,000 - $105,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Background Checks

For applicants located in Los Angeles or San Francisco: In accordance with applicable local Fair Chance laws, POP MART conducts criminal background checks only after a conditional offer of employment has been made. Qualified applicants with criminal histories will be considered in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance (Los Angeles Municipal Code § 189.04) and the San Francisco Fair Chance Ordinance, as applicable.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [email protected].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.





*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.