Franchise Performance Manager - Houston, Texas

About PopUp Bagels

PopUp Bagels is not just a bagel company—we’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed: Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors. PopUp Bagels is defining a new food lifestyle brand. We keep things simple, but we do them really, really well. And our customers agree.

The Role

The Franchise Performance Manager (FPM) in an operations role and serves as the primary liaison between the franchisor and franchisees, providing hands-on support to ensure operational excellence, brand consistency, and successful store performance. This role is both strategic and tactical—spending time in shops with franchise teams, coaching, supporting and teaching. This role utilizes the Operations Review platform to optimize operations excellence and ongoing growth; supporting franchise openings, conducting franchisee training, assisting with daily operations questions, managing supply chain inquiries, and helping resolve escalated customer service issues. The ideal candidate combines strong business acumen with a roll-up-your-sleeves mindset to drive franchise success and uphold brand standards.

Essential Responsibilities

Franchise Launch Support

• Oversee and assist with new franchise openings, including pre-opening planning, on-site setup, soft openings, and grand openings.
• Partner with internal departments to ensure all pre-opening milestones, compliance items, and supply chain requirements are met.
• Oversee and manage all training for location openings.

Franchisee Training and Development

• Deliver hands-on, in-store training for new franchisees and their teams, covering brand standards, operations, customer experience, and product preparation.
• Support ongoing education through field visits, webinars, and one-on-one coaching sessions.

Operational Excellence

• Conduct regular operational reviews to ensure compliance with brand standards, food safety, and guest experience.
• Collaborate with franchisees to identify performance opportunities and implement action plans for improvement.
• Provide recommendations for local marketing initiatives, staffing, and inventory management.

Supply Chain and Vendor Coordination

• Act as a liaison between franchisees and supply chain teams to resolve sourcing, delivery, or product quality issues.
• Support new product rollouts and ensure timely communication of menu or packaging changes.

Customer Service and Issue Resolution

• Assist with escalated customer service issues requiring franchisor involvement.
• Ensure franchisees maintain consistent service recovery practices aligned with company policy.

Cross-Functional Collaboration

• Work closely with Marketing, Training, and Operations Support to streamline communication and ensure franchisees have the tools and resources needed to succeed.

Education and Experience Requirements

• 2–5 years of experience in franchise operations, restaurant, retail, or hospitality management.
• Experience supporting franchisees or multi-unit operations is strongly preferred.
• Demonstrated experience of training teams and managing store openings.
• Strong interpersonal skills; able to partner with diverse stakeholders from founders to
• Strong understanding of franchise operations, P&L management, and brand compliance.
• Excellent interpersonal and communication skills, with the ability to coach and influence franchisees.
• Problem-solving mindset with the ability to manage multiple projects in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and field reporting tools.
• Willingness to travel as needed for on-site franchise visits and openings.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to stand for extended periods during store visits and training sessions.
• Ability to lift up to 25 pounds occasionally (e.g., during opening support activities).
• Travel by car and air as needed for franchise visits and openings.

Why Join PopUp Bagels?

• Be part of one of the fastest-growing, most buzzworthy food brands in the country.
• Shape a brand that has more fashion and lifestyle than QSR.
• Collaborate with a visionary founder, a passionate leadership team, and culture-defining partners.
• Build a role and a team from the ground up as the company scales nationally.

Additional Role Note:

The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive.

PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law.

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