Senior Customer Onboarding Manager

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.  With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.  Backed by Greylock and Y Combinator, fully remote since 2018.

We're hiring a **Senior Customer Onboarding Manager** to own onboarding for Postscript's largest and most complex customers, guiding them through list growth, campaigns, and automations to hit strong ROI with email in their first 60-90 days. Your efforts will directly benefit our customers and contribute to our ambitious growth plans.  This is a senior, hands-on IC role. Given our upcoming email product launch, we need someone with real email marketing chops (Klaviyo, Braze, Iterable, or similar) alongside strong ecommerce/martech onboarding experience — ideally 5+ years in enterprise-level customer-facing work, not scale/SMB-only.

All positions at Postscript are fully remote. **Primary duties** - Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more - Act as an escalation point - Consistently meet and exceed onboarding health targets - Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience - Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters - Guide customers through multi-channel marketing strategy, helping them understand how to coordinate messaging across channels to maximize reach, engagement, and revenue - Develop onboarding frameworks and best practices that account for the full breadth of a customer's marketing stack, ensuring Postscript is deeply integrated into their broader retention and lifecycle programs **What We'll Love About You** - 5+ Years in a customer-facing role.

Experience in SaaS, software or closely related tech preferred - Direct experience supporting implementation or onboarding for an email product is required  - Ecommerce or martech experience required - Experience project managing multiple priorities with Enterprise-level customers - Demonstrated experience coaching and mentoring - Demonstrated problem solving abilities, including with technical issues - Strong process-orientation and ability to drive a consistent and repeatable experience - Experience in a high-growth, early stage environment preferred - Experience working with or onboarding customers across multiple owned marketing channels (e.g.

SMS, push, direct mail, or similar); comfort speaking to cross-channel strategy and how channels complement one another is a strong plus - Familiarity with lifecycle and retention marketing concepts — including list segmentation, campaign sequencing, and automation design — across more than one channel **What You'll Love About Us** - Salary range of USD $97,000-$117,000 base plus quarterly variable compensation & significant equity (we do not have geo based salaries) - High growth startup - plenty of room for you to directly impact the company and grow your career! - Work from home (or wherever) - Fun - We're passionate and enjoy what we do - Competitive compensation and opportunity for equity - Flexible paid time off - Health, dental, vision insurance _For information about how we use your personal data, please see our U.S.

Job Applicant [Privacy Notice](https://postscript.io/job-applicant-privacy-notice)_ _You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals._