The Customer Service Representative will be responsible for providing outstanding customer support by addressing customer inquiries, processing orders, and resolving issues in a timely and efficient manner. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. This is a hybrid position that requires at least two days onsite at our corporate office in Bedford Park, IL.
Essential Duties and Responsibilities:
- Handle all incoming calls and email inquiries promptly and professionally, providing accurate information about products, services, and order status.
- Accurately enter and manage customer orders in the systems and ensure all details are correct, and follow up with customers as needed.
- Address and resolve customer complaints and issues, including order discrepancies, shipping delays, and product returns. Escalate complex problems to the appropriate department or manager.
- Understand our products inside out and keep records of customer interaction, transactions, comments, and complaints.
- Work collaboratively with colleagues and other departments to ensure smooth order fulfillment and customer satisfaction.
- Gather customer feedback and provide insights to the CSR manager to help improve products, services, and processes.
- Stay up to date with product knowledge, industry trends, and best practices in customer service
- Other duties may be assigned.
Core Responsibilities:
- Safety First - Do The Right Thing - Win as a Team - Focus on the Customer - Act with Urgency - Drive Results
- Approach challenges with a problem-solving mindset, seeking creative and effective solutions.
- Always follow all company Environmental and Safety policies and procedures.
- Treat everyone with respect and dignity, valuing diverse perspectives and experiences.
- Approach each customer interaction with a can-do attitude and enthusiasm.
- Act with honesty, transparency, and ethical behavior in all dealings and maintain the highest standards of integrity.
