POSITION SUMMARY
Greet, register, and assign rooms to guests of the hotel.
Hiring for Full Time, shifts will include Evenings, Overnights, Weekends, and Holidays.
Shift differentials of $1.00/hour extra for 4:00 p.m.- midnight and $2.00/hour extra for midnight - 8:00 a.m. We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.
ESSENTIAL FUNCTIONS
- Greet, register, and assign rooms to guests of the hotel.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and provide directions to the room.
- Compute bills, collect payments, and make change for guests.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability, guests' room folios and room cancellations.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Transmit and receive messages, using telephones or telephone switchboards.
- Follow Casino and department policies and procedures, including all safety and service procedures; adhere to the Prairie's Edge Chain of Command.
- Support the Vision and Mission Statement's of Prairie's Edge Casino Resort.
- All other duties as assigned.
POSITION QUALIFICATIONS
- Adaptability - Ability to adapt to change in the workplace.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Experience: None
Computer Skills: Extensive computer skills are necessary for this position. Must be able to learn all programs that are used by the Hotel and RV Park.
Work Schedule: Must be available to work evenings, weekends, holidays and special events; varying shifts depending on customer need.
Other: Must pass a State and Federal background check and a pre-employment drug screening (which does test for THC).
