Key information:
Commercial Office | On-site - Hook (Buildings Form 1 & 2)
We’re looking for a proactive, hands-on Building Manager to take ownership of a circa 108,000 sq ft commercial office asset across two buildings, external areas and an on-site café, with a strong focus on tenant experience, ESG and building standards.
You’ll be the visible face of the site, building strong relationships with corporate tenants and creating initiatives and events that bring occupiers together.
This isn’t a reactive role. We want someone who spots issues and opportunities early, takes ownership and sees things through, from maintenance and contractor performance to building presentation and tenant concerns.
We’re particularly interested in someone from a luxury hospitality, concierge, front-of-house, facilities or high-end customer service background who combines exceptional client service with a practical understanding of how buildings operate.
Above all, this role is about exceptional customer service, initiative and operational control, ensuring tenants enjoy a high-quality, well-managed environment every day.
What you'll be doing:
- Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
- Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas.
- Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
- Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
- Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
- Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution.
- Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required.
- Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence.
- Monitor key building systems and escalate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure.
- Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks.
- Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers.
- Complete reporting requirements accurately and within agreed timescales.
- Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process.
- Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained.
- Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution.
- Identify recurring issues, service gaps or tenant concerns and escalate them with practical recommendations.
- Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
- Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication.
What we're looking for:
Commercial office experience is essential. We’re specifically looking for someone who has experience managing or supporting corporate office tenants within a commercial office environment. Experience solely within retail, hospitality or other customer-facing environments would not be suitable for this role.
You'll also need:
- Experience managing commercial office assets.
- Building management or facilities experience.
- Strong tenant, occupier and visitor service skills.
- Practical understanding of building operations, maintenance issues and contractor coordination.
- Working knowledge of health and safety, site procedures and compliance records.
- Confidence coordinating contractors, access, permits and site activity.
- Ability to identify defects, risks and presentation issues early.
- Clear written and verbal communication.
- Strong organisation, record keeping and follow-through.
- Ability to manage competing requests without losing control of priorities.
- IOSH, NEBOSH or relevant facilities qualification is desirable.
The person we're looking for:
You’ll take pride in the building and have a strong sense of ownership. You’ll act quickly when issues arise, maintain a visible presence on site and communicate clearly and professionally with tenants and stakeholders.
You’ll keep tenants informed and supported, follow things through until matters are resolved and have the confidence to challenge poor standards and avoidable disruption.
Most importantly, you’ll represent Praxis with professionalism, accountability, presence and high standards.
Benefits:
- Highly competitive salary DOE from 40K upwards
- Discretionary bonus scheme
- 25 days holiday per year plus bank holidays
- Private Medical Insurance (medical history disregarded)
- Annual Dental benefit inclusive of two appointments per year
- Healthcare Cash Plan
- 5% Company pension contribution
- 3x Life Assurance
- Cycle to work scheme
- Employee Assistance Programme
- Group income protection scheme
If you're an experienced commercial office Building Manager who wants genuine ownership of a building and its tenant experience, we'd like to hear from you.
Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
Ownership | Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
Entrepreneurialism | We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
Action This Day | We do not defer or delay. Anything that can be done today, is done today.
