Operations Services Specialist - Chatsworth

Job Title:  Operations Services Specialist - Chatsworth

Overview:

The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and maintains regulatory compliance and adheres to all Credit Union policies and procedures.

What You Will Do:

• Responsible for processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.).
• Assist in reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review.
• Complete daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions).
• Responsible for scanning and indexing all member documents as requested.
• Responsible for processing incoming mail requests (account closures, deposits, and loan payments).
• Process loan payoffs and send appropriate documents to lending department.
• Process ACH originations requests.
• Assist with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations.
• Process levies, garnishments, and money judgments.
• Establishes and maintains effective communication and coordination with Credit Union staff. Maintains a high degree of integrity and respect for confidentiality and privacy of information.