Job Title: Sr Consumer Loan Specialist
Overview:
Responsible for the end-to-end processing of various Consumer Loan products, including direct and indirect vehicle loans, personal loans, credit cards, lines of credit, and share/certificate secured loans.
What You Will Do:
- Ensure timely and accurate funding by reviewing loan documents and underwriter stipulations in alignment with department SLAs.
- Process and fund consumer loans, including direct/indirect auto, personal, and secured loans.
- Review and validate required documentation and stipulations provided by underwriters.
- Coordinate with stakeholders such as dealerships and third-party partners (e.g., iLending) to obtain missing or additional information.
- Perform clerical and administrative duties such as file maintenance, discrepancy resolution, and loan report validation.
- Manage daily ACH postings and make necessary loan corrections based on report reviews.
- Reconcile and maintain department General Ledgers (GLs), track reporting data to ensure accuracy.
- Conduct quality control reviews for funded indirect loans and other completed reports.
- Monitor and process GAP refund check requests and maintain related tracking logs.
- Act as a backup processor for all Consumer Lending functions as needed.
- Provide support to Retail, Contact Center, and Loan Contact Center teams with loan inquiries and research.
- Assist in onboarding and training new hires and support branch/frontline team members.
- Collaborate with internal departments such as Accounting, Risk, Member Operations, and Consumer Lending for issue resolution and process improvements.
- Participate in and complete assigned special projects.
- Works directly with management of Consumer Lending to support with managing the department workflow on a daily cadence and supports with absorbing tasks and responsibilities during staff shortages.
- Oversees the tracking and assignment of Indirect loans and Direct member requests.
- Performs weekly, and monthly quality control tasks for all reports and department tasks.
- Oversees the updating of department procedures on the café on a needs basis and works with all areas of the Consumer Lending department, TSC, branches, Member Operations, Branches, Accounting and Risk.
