About Premier FMCG
Premier FMCG is at the heart of South Africa’s FMCG industry, delivering trusted, iconic brands across our Bakery, Milling, Confectionery, Home & Personal Care and Culinary divisions. We are driven by innovation, collaboration, and a high-performance growth culture. We empower our people to strive for excellence ensuring that our products and people make a difference in the everyday lives of our consumers.
Job Purpose
Ensuring that efficient customer service is established and maintained
Key Responsibilities
- Maximise On-Time-In-Full (OTIF) for allocated channels.
- Manage orders relevant to customers and process orders on the relevant warehouse to maximise stock allocation.
- Generate Transport Purchase Orders (TPO) for specific transporter via TMS.
- Secure booking date and time at the relevant customer.
- Arrange collection date and time at the relevant warehouse to meet the customer booking slot for direct orders.
- Track and trace order from Order Dashboard and Delivery Dashboard to delivery.
- Proactively communicate to customer order fill and delivery date and time.
- Manage delivery expectations of existing orders.
- Capture ad-hoc customer queries on Customer Relationship Management (CRM) system (to be implemented.)
- Conduct weekly reports, showcasing Case Fill, On-Time and OTIF.
- Communicate with plants to gather product availability.
- Communicate any issues with Supervisors.
- Proactively manage customer expectations.
- Create and maintain a strong working relationship with internal plants and customers.
Experience and Qualifications
- Grade 12
- ND Supply Chain Management would be an added advantage.
- 1-3 years working experience preferably in FMCG.
Skills and Competencies
- Excellent written and verbal communication skills (English)
- Attention to details with high work accuracy.
- Sound knowledge of Supply Chain and Transport from ordering to delivery.
- Retail, Wholesale and Speciality knowledge.
- Ability to work under pressure and meet deadlines.
- Ability to establish and maintain good customer relationships both internally and externally.
- Computer Literate (MS Word, Excel, Outlook) Power BI will be advantageous.
- Ability to work in a fast paced and dynamic environment.
- Ability to work independently as well as part of a team.
Diversity & Inclusion
Premier FMCG is an equal opportunity employer. We encourage applications from all qualified individuals, including people living with disabilities. By applying, you consent to the processing of your personal information in line with the Protection of Personal Information Act (POPI Act) for recruitment purposes.
Closing Date: 09 October 2026
