Assistant Case Manager (Temp/Contract)

A world where every child is safe, every family is strong, and hope outshines hardship. We help children heal from trauma so they can build healthy relationships, succeed in education and discover their own world of opportunities and possibilities. This happens by engaging a child in the context of their family issues. We know that, to end a cycle of abuse or trauma, we must work with children to clarify their thoughts and feelings and get a realistic view of each family member’s role in their life.

In response to this community-wide challenge, Presbyterian Children’s Homes and Services (PCHAS), now operates 12 programs in 34 locations, serving nearly 4,500 children and families each year, which provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency’s commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client.

Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee 200% up to a 3%.

FLSA Status: Non-Exempt

This position is a 6-month temporary assignment with the potential for permanent employment based on business needs, performance, workload, and overall fit. Employment is at-will, meaning either the employee or the agency may end the employment relationship at any time, with or without notice, in accordance with applicable law. 

Position Summary:

We are seeking a dependable, compassionate, and flexible individual to serve as an Assistant Case Manager supporting children and families participating in the Foster Care Case Management (FCCM) program.

The Assistant Case Manager will work under the direction of the assigned Foster Care Case Manager or Supervisor to provide essential support to children and families throughout their involvement with the program. Responsibilities may include transportation, supervised visitation, documentation, communication with families and service providers, and other case management support as needed.

The ideal candidate will be dependable, patient, observant, organized, and able to build positive and professional relationships with children, families, and community partners. The ability to maintain confidentiality, establish appropriate boundaries, follow safety procedures, and remain professional in a variety of settings is essential.

This position is ideal for someone who is passionate about supporting children and families, comfortable working independently, and able to adapt to changing client needs and schedules. The Assistant Case Manager will play an important role in helping ensure children and families receive consistent, safe, and supportive services throughout the FCCM process.

Essential Job Functions: 

• Provide supervised visitation for children and their parents/families in accordance with case plans and agency requirements.
• Safely transport children and clients to and from supervised visits, foster care placements, medical appointments, school, and other approved activities.
• Travel throughout the state as required to meet the needs of children and families.
• Monitor parent-child interactions during supervised visitation and provide appropriate support and guidance.
• Address and reinforce positive parenting skills during supervised visits.
• Promote positive parenting practices, healthy family relationships, and appropriate child development.
• Support efforts to reduce the risk of child maltreatment by modeling and reinforcing safe and appropriate parenting behaviors.
• Maintain accurate, thorough, and timely documentation regarding transportation, visitation, client interactions, and other services provided.
• Communicate observations, concerns, and relevant information to the assigned Foster Care Case Manager or Supervisor.
• Maintain professional boundaries and confidentiality when working with children, families, foster parents, and other service providers.
• Establish and maintain positive, respectful, and professional relationships with children and families.
• Observe and report changes in a child's behavior, circumstances, or needs to the appropriate Case Manager or Supervisor.
• Follow all agency policies, safety procedures, case plans, and applicable requirements related to working with children and families.
• Assist the assigned Case Manager with administrative and case-related tasks as needed.
• Coordinate with foster parents, biological parents, schools, healthcare providers, service providers, and other approved individuals as directed.
• Provide reliable and consistent support to children and families throughout their participation in the FCCM program.
• Maintain accurate records and protect confidential and sensitive client information at all times.
• Perform other duties related to the support of the FCCM program as assigned.

Working Conditions:

This temporary position may involve working in a variety of environments depending on the needs of the children and families served. Assignments may take place in offices, homes, foster homes, residential facilities, hospitals, schools, court-related settings, and other community locations.

The position may require:

• Working days, evenings, nights, weekends, holidays, and/or extended hours based on program and client needs.
• Driving regularly throughout various geographic and community settings.
• Traveling extensively throughout the state as required.
• Safely transporting children and clients in accordance with agency policies and applicable requirements.
• Sitting, standing, bending, reaching, walking, and other routine physical activity.
• Lifting and carrying items weighing up to 25 pounds.
• Using computers, telephones, copiers, calculators, and other standard office equipment.
• Maintaining alertness and attentiveness while supervising children and interacting with families.
• Remaining professional, patient, and composed when working with children, families, foster parents, and individuals experiencing challenging circumstances.
• Working independently while also following direction from Foster Care Case Managers and Supervisors.
• Maintaining confidentiality and appropriate professional boundaries in all work environments.
• Adapting to changing schedules, locations, and client needs while maintaining dependable and consistent service.