JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION
A remote schedule is possible after 90 days of training and probation.
POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary.
The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Presbyterian Medical Services is a non-profit organization providing a wide range of health and human services to communities in New Mexico.