People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate {INSERT JOB TITLE} to join us.
{INSERT INTRODUCTORY SENTENCE e.g. Excellent customer service has been a key part of Pret’s recipe for success since its first shop opened in 1986. Today, listening and responding to customers remains vital to Pret’s customer loyalty and brand reputation.}
{INSERT THE ROLE DESCRIPTION HERE e.g.This role reports to the Multi-Channel Customer Manager and is responsible for leading a small team of Customer Advisors to deliver a first-rate experience to Pret’s customers. You will manage and support the team in responding to Pret customer contacts across all channels, including social media, web, email, and phones. You will ensure all customer queries, complaints, compliments and feedback are handled consistently and according to Pret’s customer experience guidelines.}
{INSERT ROLE RESPONSIBILITIES HERE e.g. You will manage the rotas, workloads and SLAs for your team, ensuring we meet our high standards for customer experience as time efficiently as possible. You will be confident and competent to manage and resolve highly sensitive contacts, including potentially viral issues on social channels and contacts received through the CEO’s office.}
{INSERT REQUIREMENTS HERE e.g. We’re looking for someone who has excellent written and spoken English who is able to write accurately, concisely and with a good dose of personality. This person will act as a role model for the team in how to resolve contacts and exceed customer expectations – being calm, professional and methodical in dealing with sensitive or tricky customer issues.}
The deadline for applications for this role is {INSERT DATE}.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Pret A Manger is a multinational sandwich and coffee chain that sells sandwiches, soups, salads, and other fast food items.