The NOC Analyst will be responsible for monitoring and supporting a large-scale enterprise network spanning over 300 sites. This role serves as the first line of defense in identifying, responding to, and resolving network-related issues. Analysts will work in a 24/7 operations environment, ensuring high availability and performance of critical infrastructure by leveraging monitoring tools, executing routine maintenance, and escalating complex incidents as needed.
Key Responsibilities
- Monitor network infrastructure 24/7 using enterprise monitoring tools
- Respond to network alerts and incidents within defined SLA timeframes
- Perform initial troubleshooting and resolution of network issues
- Execute routine network configuration changes following change management procedures
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Escalate complex issues to Senior Network Engineers when required
- Maintain network documentation and topology diagrams
- Participate in scheduled maintenance windows and emergency response
- Generate regular reports on network performance and incident metrics
Required Qualifications
- Degree in a relevant field (e.g., Computer Science, Information Technology, Networking, or related discipline)
- 2–4 years of experience in network operations, support, or NOC environments
- Strong understanding of TCP/IP, routing protocols (OSPF, BGP), VLANs, and switching concepts
- Basic experience with Cisco CLI and network device configuration
- Familiarity with firewall platforms and network security concepts
- Exposure to hybrid cloud networking (e.g., Azure VNets, AWS VPCs) and cloud interconnectivity
- Experience with monitoring platforms (e.g., SolarWinds, PRTG, LogicMonitor, Datadog)
- Familiarity with ticketing systems and ITIL-based change management processes
- Strong problem-solving and incident triage skills under pressure
- Effective written and verbal communication skills in English
- Bonus: Scripting or automation experience (Python, PowerShell, REST APIs)
Preferred Qualifications
- CCNA or equivalent industry certification
- Experience with cloud-managed platforms such as Cisco Meraki, Palo Alto Networks (PAN-OS), or Zscaler Internet Access (ZIA) / Zscaler Private Access (ZPA)
- Exposure to SD-WAN technologies and network segmentation strategies
- Scripting experience in Python or PowerShell for network automation and diagnostics
- Familiarity with hybrid cloud networking (e.g., Azure VNets, AWS VPCs, transit gateways)
- Experience working in a 24/7 NOC or technical operations environment
- Exposure to SIEM/log management tools (e.g., Splunk, LogRhythm, Elastic) for basic network event analysis
- Experience with APIs or automation platforms (e.g., Ansible, RESTful interfaces) is a plus
