Cashier

ORGANIZATIONAL

SUMMARY:

Our Goal is to promote a culture of professionalism that operates at the highest level of integrity. We strive in hiring the best staff, providing them substantial training, competitive compensation and significant career growth opportunities. We know your success is our success. Our organization spans across 15 auto manufacturers brands at 9 locations throughout the Bay Area. As a family-owned business, our associates work together across stores to ensure that our customers get the right vehicle at a competitive price.

POSITION OVERVIEW:

The Service Cashier is primarily responsible for receiving cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. This person is sometimes the customer’s last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent 2+ years of customer service experience (preferred) Basic skills with computer and other office machines Excellent attention to detail and strong organizational ability ESSENTIAL

DUTIES AND RESPONSIBILITIES:

• Calculate the customer’s bill using the dealership’s computer system.
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make changes accurately and issue receipts to customers.
• Have every repair order signed by the customer at time of payment.
• Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
• Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Give cash refunds accurately to customers for approved returned merchandise.
• Maintain service files timely.
• Perform receptionist duties as needed.
• Perform other duties as assigned by management.
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.