DEPARTMENT: Medical Operations
REPORTS TO: Practice Manager
STATUS: Non-exempt
SUMMARY:
Assists in examination and treatment of patients under a Provider’s direction by performing the
following duties.
Compensation: The starting rate hourly for the position is $18.85/hour for MA's & $25.36/hour for LPN's. The starting rate has the potential to go up depending on years of relevant experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management's assignment of essential functions. Nothing in this
job description restricts management’s right to assign or reassign duties and responsibilities to
this job at any time.
PATIENT CARE:
- Assists patients by answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider.
- Documents all patient communication in patient charts to include any Provider directed instructions.
- Supports the patient through the education and information on community resources, such as classes, support groups and pharmacy assistance programs.
- Provides education and support to patients and families as directed by the Provider.
- Assists patients in basic self-management goal setting. Applies basic active listening and behavior modification principles in goal discussions with patients.
- Makes appointments as needed and directed by the Provider.
CLINICAL:
- As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws.
- Documents all procedures in the patient’s chart.
- Documents all patient interaction, tracks and attaches laboratory and diagnostic test
- results to patient charts; communicates results and orders to patients as directed by the Provider.
- Serves as a liaison to pharmacies (Ex. In regards to new and refill prescriptions and follows up with patients as needed).
- Participates in both patient and practice level meetings.
- Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.
OPERATIONS:
- Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols.
- Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines.
- Inventories and requests supplies.
- Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, evaluation of practice or location performance metrics, etc.
- Support a shared goal model in order to achieve high-quality care that is patient and family centered
- Participates in scheduled pre-visit planning/huddle process
- Facilitates coordination of care following hospital, ER utilization or follow up from specialty providers
- May participate in team meetings and quality improvement activities as necessary
SUPERVISORY RESPONSIBILITIES:
No direct reports.
