Front Desk- Hotel- Pavilion Grand Hotel

Front Desk - Pavilion Grand Hotel (Saratoga Springs)

Job Description:
We are seeking qualified candidates for an open position for Front Desk Sales Agent. Our Guest Service Representatives represent the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences elite customer care. Responsibilities and qualifications are listed below. Weekends and Holidays a must! This Full-Time position.
Responsibilities:
• Welcome and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation. Identify and explain room features to guests.
• Activate room keys using electronic key machine and reissue new room keys to guests as necessary.
• Work together with the entire staff to coordinate that rooms are ready for guests prior to their arrival.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Act as concierge for guest as needed to make reservations, etc.
• Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Respond to all guest needs/requests.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• Properly maintain high Guest Satisfaction o Be knowledgeable with GSS (Guest Satisfaction Surveys).
• Proficient with Microsoft Office: Word & Excel
• Previous hotel experience preferred, but not required.
• Ability to adapt to an evolving work environment.
• Perform duties that may not typically be associated with a desk job. I.E. sweeping, mopping, dusting, valet, light maintenance

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Company Overview:

For over 30 years, Prime Companies has led upstate New York’s real estate market with a broad set of real property services. We are experts in hospitality, property development, financing, marketing, residential and commercial real estate brokering and property management. Prime Companies provides services in the Albany-Saratoga-Troy-Schenectady markets, as well as sites in Western New York and Pennsylvania. From short-term to a lifetime, Prime Companies delivers real estate solutions for better business, leisure and living.

ation will be kept confidential according to EEO guidelines.