The IT Officer is responsible for ensuring the reliability, security, and smooth operation of the company’s IT infrastructure, with a primary focus on network administration, technical support, hardware/software management, and user assistance.
The role will serve as the first point of contact for employees experiencing IT-related issues and will proactively maintain the company’s network, systems, devices, and connectivity to ensure uninterrupted business operations.
Key Responsibilities
1. Network Administration
- Monitor, maintain, and troubleshoot the company’s LAN, WAN, Wi-Fi, internet connectivity, and network infrastructure.
- Configure and maintain routers, switches, access points, firewalls, and other network devices.
- Manage network access, IP addressing, user connectivity, and basic network security.
- Monitor network performance and identify potential connectivity or performance issues.
- Coordinate with internet service providers and third-party IT vendors for connectivity and network-related concerns.
- Maintain updated network documentation, configurations, and IT infrastructure records.
- Assist in implementing network security measures and access controls.
2. Technical Support / Helpdesk
- Provide first-level technical support to employees for hardware, software, network, and connectivity concerns.
- Diagnose and resolve technical issues involving computers, laptops, printers, mobile devices, peripherals, and other IT equipment.
- Assist employees with software installation, configuration, updates, and troubleshooting.
- Provide support for email, Microsoft 365, collaboration tools, and other company applications.
- Respond to IT support requests promptly and ensure issues are properly documented and resolved.
- Escalate complex technical issues to external providers or senior IT personnel when necessary.
- Conduct basic user orientation and provide guidance on proper use of IT systems and equipment.
3. Hardware and Software Management
- Set up and configure computers, laptops, printers, and other IT equipment for new and existing employees.
- Maintain an updated inventory of IT assets and equipment.
- Monitor the condition and performance of IT hardware and recommend repair, replacement, or upgrades when necessary.
- Install and maintain approved software, applications, antivirus, and security updates.
- Ensure that company devices are properly configured and secured.
4. IT Security and Access Management
- Assist in maintaining the security of the company’s network, systems, and devices.
- Manage user access, passwords, permissions, and account provisioning in accordance with company policies.
- Monitor and report potential security threats, unauthorized access, malware, or other IT security incidents.
- Ensure that security patches, antivirus software, and system updates are regularly implemented.
- Promote IT security awareness and proper technology usage among employees.
5. IT Operations and Maintenance
- Conduct regular preventive maintenance of IT equipment and network infrastructure.
- Monitor system and network availability to minimize downtime.
- Assist in backup, recovery, and business continuity procedures.
- Maintain proper documentation of IT issues, resolutions, configurations, and maintenance activities.
- Coordinate with management and external IT providers for major IT projects and infrastructure improvements.
6. IT Projects and Continuous Improvement
- Assist in the implementation and rollout of new IT systems, applications, hardware, and network infrastructure.
- Evaluate recurring IT issues and recommend solutions to improve efficiency and reduce downtime.
- Support the implementation of IT policies, procedures, and standards.
- Stay updated on relevant IT technologies, tools, and best practices.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 2–3 years of experience in IT support, network administration, or a similar role.
- Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and basic firewall configuration.
- Experience troubleshooting hardware, software, network, and connectivity issues.
- Familiarity with routers, switches, access points, and other network devices.
- Knowledge of Microsoft 365, Windows operating systems, and common business applications.
- Experience with IT asset management and technical documentation.
- Strong problem-solving and troubleshooting skills.
- Good communication and customer-service skills.
- Ability to work independently and respond effectively to urgent technical concerns.
Preferred Skills / Certifications
- CompTIA A+, Network+, CCNA, Microsoft, or equivalent IT certifications are an advantage.
- Experience with network monitoring and ticketing/helpdesk systems.
- Basic knowledge of cybersecurity and endpoint security.
- Experience working with multiple offices, branches, or remote users is a plus.
Key Competencies
- Network Administration
- Technical Troubleshooting
- Problem Solving
- Customer Service / User Support
- IT Infrastructure Management
- Cybersecurity Awareness
- Time Management
- Communication
- Attention to Detail
- Ability to Work Under Pressure
Success Measures
The IT Officer will be expected to contribute to:
- Minimal network and system downtime
- Fast resolution of employee IT concerns
- Reliable internet and network connectivity
- Proper maintenance and accountability of IT assets
- Timely resolution and documentation of technical tickets
- Secure and properly managed user access
- Reliable IT infrastructure supporting day-to-day business operations
