Set a course for adventure with Princess Cruises!
As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.
Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
- Champion a personalized, guest- and teammate-centric experience culture in partnership with the Guest Services Director, proactively identifying and reducing friction points throughout the MedallionClass journey.
- Lead by example in the consistent use of Princess MedallionClass products, services, and applications to drive engagement and elevate the onboard experience.
- Act as a visible point of contact for guests, actively listening to concerns with empathy, demonstrating genuine interest, and taking ownership for timely resolution.
- Respond promptly to guest requests and issues, coordinating with onboard teams and ensuring appropriate follow-up actions are completed and communicated.
- Maintain expert-level knowledge of OceanMedallion and the MedallionClass Vacation experience, serving as a subject-matter resource for teammates and guests.
- Fully embrace and role-model the Service Excellence platform and philosophy, coaching teammates to consistently deliver Princess Service Essentials.
- Stay current on updates and enhancements to MedallionClass products, tools, and processes, cascading key information to the Guest Services team.
- Identify and recommend opportunities to improve guest-facing and internal processes, using feedback and data to enhance quality, efficiency, and consistency.
- Support and deputies for the Guest Services Director as required, ensuring alignment with company Core Values and brand standards in all decisions.
- Apply strong knowledge of guest service, company products, policies, and procedures to resolve complex or escalated guest concerns.
- Ensure all duties are carried out in accordance with Princess Core Values, Service Essentials, and all relevant safety, security, and compliance requirements.
- Exceptional presentation and public-speaking skills, with the confidence to engage and influence large groups of guests and teammates.
- Strong microphone skills, with clear diction and a polished, guest-facing delivery style.
- Excellent command of the English language, both verbal and written; additional languages are an advantage.
- Minimum two years’ experience in a guest-facing role within a hotel, resort, cruise, or similar hospitality environment (shipboard experience advantageous).
- Proven leadership capability, including coaching, motivating, and supporting teammates in a fast-paced, service-driven setting.
- In-depth knowledge of the OCEAN platform, OceanMedallion, and the MedallionClass Vacation experience, or a strong aptitude and willingness to learn quickly.
- Demonstrated expertise in guest service, with a track record of handling complex or escalated situations with empathy, professionalism, and sound judgment.
- High level of proficiency with computer-based systems and applications, including the ability to navigate multiple platforms and tools simultaneously.
- Strong organizational skills, with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail under pressure.
- Resilient, adaptable, and comfortable working in a multicultural, shipboard environment with a rotating schedule.
- Alignment with Princess Core Values, Service Excellence, and Service Essentials, with a genuine passion for creating memorable guest experiences.
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable double cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
