Branded Products Concierge

We are looking for a responsible Concierge who will provide members with solutions to meet their needs. Your duties will include and are not limited to; Analyzing a situation and providing a fresh perspective or developing a most suitable solution.

• 3+ years experience working in a Customer Service role
• Solid experience with research techniques
• Good experience in project management
• Familiarity with CRM software along with ability to maintain relationship data
• Committed to high standard of integrity and outstanding work ethic
• Strong organizational and coordination skills
• Great listening and communication skills with analytical and creative mindset

• Perform situational and data analysis to identify the most efficient solution
• Perform short-term or long-term research to address a variety of marketing opportunities
• Coordinate efforts with teammates in other departments to fulfill the needs of our members
• Prepare reports on your results and present them to the team lead
• Develop suggestions for improvement according to objectives
• Stay informed about changes in industry, products and services