Job Overview: The Field Service Coordinator is responsible for supporting Progressive Surface's installed equipment base by managing customer service inquiries, warranty requests, and service activities through the company's service ticket system. This position coordinates field service activities including repairs, warranty work, preventative maintenance, and calibration services, while providing technical support to field service technicians at customer locations. The role serves as a key liaison between customers, service personnel, and internal departments to ensure timely resolution of service issues and a high level of customer satisfaction. And other duties as assigned my manager.
Key Responsibilities:
· Supports installed machine base with customer service and warranty requests via our service ticket system
· Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities
· Provides and coordinates technical support for field service technicians while at customer sites.
· Occasional travel may be required.
· Service Call Center rotation duty.
Job details are sourced from the employer's original posting.
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