The Field Service Technician is responsible for maintaining and repairing Progressive Surface Machines at various customer sites which involves 90% travel. The role requires strong technical expertise, excellent problem-solving skills, and the ability to work independently while providing exceptional customer service.
- Conduct maintenance checks, diagnose issues, and perform necessary repairs or part replacements to ensure optimal performance of a Progressive machine at a customer’s site.
- Perform machine calibration services at customer’s site to assure compliance with original engineering specification.
- Provide professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
- Offer technical support and guidance to customers via phone, email or onsite visit.
- Travel to customer sites as needed for maintenance, and troubleshooting. This position will require overnight stays. Primary travel Monday – Friday, home most weekends.
- Maintain detailed records of service activities, including service reports, calibration reports, and customer feedback.
- Follow all company policies, safety guidelines, and industry regulations while performing job duties while working at Progressive Surface or at the customer’s site.
- Stay current with the latest technology and industry trends through ongoing training and professional development opportunities.
