The Business Operations Coordinator provides operational and commercial support throughout the customer lifecycle by coordinating collections, commercial documentation, bank guarantees, performance bonds, invoicing readiness, and customer-related administrative activities. The role works closely with Business Development, Operations, Project Management, Accounting, customers, and banking institutions to ensure efficient execution of commercial processes, timely collections, and compliance with contractual obligations.
Responsibilities
- Monitor customer payment schedules and follow up on outstanding receivables to ensure timely collections.
- Coordinate with customers regarding invoices, payment status, purchase orders, and payment-related documentation.
- Collaborate with Accounting to reconcile customer payments and resolve billing discrepancies.
- Prepare aging reports and escalate collection risks when necessary.
- Coordinate with Business Development, Operations, Project Managers and Accounting to ensure contractual milestones are achieved and all requirements for invoicing and collections are met.
- Prepare commercial reports and dashboards covering collections, outstanding receivables, bank guarantees, contractual commitments, and other operational KPIs.
- Ensure compliance with internal policies, contractual obligations, and company procedures while maintaining a high level of confidentiality.
- Establish collection action plans for overdue accounts.
- Investigate reasons for delayed or withheld payments and, accordingly, identify recurring causes of payment delays.
- Proactively flag discrepancies or delays between contractual milestones, invoicing, and collections to the relevant Project Manager, Accounting contact, or Account Manager before they escalate.
Requirements
- Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field.
- 1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract administration, or a similar role.
- Experience in the software, technology, or fintech industry is preferred.
- Experience coordinating across cross-functional teams (e.g., project delivery, finance, and sales/account management) in a B2B or project-based environment.
- Experience in customer collections and accounts receivable processes, purchase orders, and invoicing processes.
- Experience with commercial contracts, documentation, bank guarantees, and performance bonds.
- Proficiency in Microsoft Office applications, particularly Excel, with ERP and CRM systems as an advantage.
- Excellent organizational and coordination skills, with the ability to manage multiple priorities and deadlines.
- Strong communication, interpersonal, negotiation, and follow-up abilities.
- High attention to detail and accuracy, combined with strong analytical and reporting skills.
- Customer-focused with strong problem-solving capabilities.
- Proficiency in written and verbal communication in the Arabic and English language.
