IT Support Technician

PROMAN Group USA is seeking a motivated, customer-focused IT Support Technician to join our IT team. This is a hands-on, onsite role responsible for providing exceptional technical support to employees across the organization. You’ll help ensure our users have the technology and support they need to be successful while gaining experience with modern Microsoft technologies in a collaborative and growing IT environment.

This position is an excellent opportunity for someone looking to grow their IT career while working alongside experienced IT professionals.

Compensation ranges from $45,000.00 - $50,000.00 yearly.

We offer a comprehensive benefits package, including Medical, Dental, Vision, Life Insurance/AD&D, Short- and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program, Legal, Identity, and Fraud Protection, Pet Insurance, Tuition Reimbursement, as well as a 401(k) plan to support your financial future.   Join our team and enjoy both competitive pay and benefits!

Responsibilities

• Provide Tier 1 and Tier 2 onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Deliver exceptional customer service while supporting employees at all levels, including executive leadership.
• Install, configure, and troubleshoot Windows 10/11 computers and business applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with Microsoft 365 user account management, password resets, and licensing.
• Enroll and support company devices using Microsoft Intune and other Mobile Device Management (MDM) solutions.
• Assist with basic administration and troubleshooting of Cisco Meraki networking equipment, including wireless access points, switches, and security appliances.
• Set up new employee workstations, laptops, monitors, docking stations, and office equipment.
• Support conference room technology, including Microsoft Teams Rooms, Poly devices, displays, and presentation equipment.
• Assist with employee onboarding and offboarding, including account provisioning and device deployment.
• Troubleshoot printers, scanners, basic networking, Wi-Fi, VPN, and connectivity issues.
• Maintain IT inventory, asset records, and equipment deployments.
• Create and maintain IT documentation and knowledge base articles.
• Escalate complex technical issues to senior IT staff or the Managed Service Provider (MSP) when appropriate.
• This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.