Head of Operations Assistant will be an integral part of our leadership team, working closely with the Head of Operations to oversee day-to-day salon operations, improve operational efficiency, and contribute to a positive client experience. This role will focus on ensuring that the salon is running smoothly, supporting staff, and driving customer satisfaction while maintaining high standards.
Key Responsibilities:
- Assist the Head of Operations with the day-to-day running of the salon, ensuring smooth operations and adherence to quality standards.
- Support the recruitment, training, and development of salon staff. Lead by example to maintain high levels of motivation and performance.
- Ensure clients receive a high-quality experience, managing client queries, complaints, and feedback efficiently.
- Coordinate staff schedules, ensuring adequate coverage during peak hours and optimal staffing levels. Monitor and adjust staffing needs as required.
- Assist with inventory management, including ordering supplies, monitoring stock levels, and liaising with suppliers to ensure timely deliveries.
- Monitor financial performance, including sales targets, revenue tracking, and helping control costs. Assist in budgeting and cost-saving initiatives.
- Ensure all salon areas meet health and safety regulations and maintain a clean, safe, and welcoming environment.
- Collaborate with the team to implement marketing initiatives, promotions, and events to attract new clients and retain existing ones.
- Assist with creating reports on performance, client feedback, and operational issues. Support the Head of Operations in day-to-day administrative tasks.
Key Skills & Qualifications:
- Previous experience in a salon, spa, or similar customer-focused environment, ideally in a managerial or supervisory role.
- Strong leadership and team management skills with the ability to motivate and support staff.
- Excellent communication skills, both written and verbal, with a strong client-oriented focus.
- Good organizational and multitasking abilities with attention to detail.
- Knowledge of inventory management, scheduling, and cost control practices.
- Understanding of health and safety regulations within a salon setting.
- A passion for beauty, wellness, and delivering top-tier customer service.
