Rooms Coordinator

Essential Duties & Responsibilities

• Manage daily room assignments to maximize guest satisfaction and operational efficiency.
• Coordinate guest arrivals, departures, upgrades, VIP accommodations, and special requests.
• Work closely with Housekeeping to ensure room readiness and prioritize arrivals.
• Monitor room status and communicate changes to operational departments.
• Assist with guest check-ins and checkouts as needed.
• Support Front Office operations during high-volume periods.
• Resolve guest concerns professionally and escalate issues when appropriate.
• Maintain accurate records and documentation within hotel systems.
• Ensure compliance with hotel standards, policies, and procedures.
• Perform additional duties as assigned by management.

Qualifications

• Previous hotel Front Office, Guest Services, Rooms Control, or Reservations experience preferred.
• Experience with property management systems (PMS) preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Flexible schedule, including weekends and holidays.

Requirements

• Must be able to perform guest check-ins and checkouts.
• Must be available to work overnight shifts a minimum of two (2) nights per week.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to stand, walk, and move throughout the property for extended periods.

What We Offer

• Competitive hourly compensation
• Comprehensive benefits package (for eligible team members)
• Career growth and development opportunities
• Employee discounts and hotel perks
• A collaborative and hospitality-focused work environment