Remote Operations & Marketing Coordinator – Property Management | Must Reside and Work in PA, MD, VA or FL | Yardi Experience a Plus
We are open to both remote and in-person work depending on your preference and location.
Position Summary
The Operations & Marketing Coordinator supports leasing operations, property management systems, and marketing accuracy across the organization. This role helps ensure accurate data, consistent workflows, and a positive prospect-to-move-in experience by supporting system usage, leasing follow-up, marketing content accuracy, and routine reporting.
Essential Duties and Responsibilities
- Maintain, audit, and evaluate data within property management and CRM systems, including prospects, applicants, residents, units, leases, and move-ins, to ensure accuracy and operational consistency. Work to identify data discrepancies, workflow gaps, missed follow-up opportunities, compliance concerns, and areas requiring corrective action.
- Support leasing teams by evaluating and maintaining accurate availability, pricing, approved communication templates, leasing scripts, and follow-up processes to ensure alignment with company standards and leasing objectives.
- Monitor and assess the prospect-to-move-in lifecycle from initial inquiry through lease execution and move-in completion, identifying process inefficiencies, delays, or inconsistencies that may impact conversion, compliance, or resident experience.
- Provide system and software support to site teams by troubleshooting user issues, identifying trends, determining appropriate resolutions, and escalating complex or recurring concerns when additional support is required.
- Contribute to system and process improvements by assessing software updates, workflow changes, training needs, and company-wide initiatives, while helping translate operational needs into practical implementation steps.
- Maintain, review, and evaluate property listings and marketing content across websites, listing platforms, internet listing services, and marketing materials to ensure accuracy, consistency, and alignment with property positioning.
- Review online listings and advertising for accuracy and effectiveness, including pricing, availability, amenities, photos, floor plans, and property descriptions, and identify updates needed to support leasing performance and brand integrity.
- Monitor property-level marketing and branding consistency by reviewing content against approved messaging, presentation standards, and operational goals, while identifying opportunities for improvement or standardization.
- Prepare and maintain leasing and marketing reports, including summaries of activity, conversions, availability, move-ins, and performance trends.
- Support the Director of Property Management with reporting, data review, audits support, operational follow-up, special projects, and ongoing development of the role.
- Complete additional duties and projects as assigned.
Minimum Qualifications
- High school diploma or equivalent required; associate’s degree or coursework in business, real estate, marketing, or a related field is a plus.
- 1–3 years of experience in administrative support, leasing, property management, customer service, marketing support, or a related role.
- Ability to work independently with minimal supervision while contributing effectively as part of a team.
- Strong organizational and time-management skills with the ability to manage multiple priorities and work effectively under pressure.
- High attention to detail with sound judgment and the ability to handle confidential information professionally.
- Strong customer service skills and professional communication with internal and external stakeholders.
- Comfortable working in software systems, including Microsoft Office (Excel, Word, Outlook), with the ability and willingness to learn new tools and workflows.
- Demonstrates professionalism, integrity, respect, and a positive, team-oriented approach.
- Valid driver’s license and reliable access to a vehicle.
Preferred Qualifications
- Exposure to property management, leasing, real estate, housing, or multi-site operations.
- Familiarity with property management software, CRM systems, or leasing platforms (training provided).
- Experience reviewing data or reports for accuracy, consistency, or basic trend identification.
- Interest in operations, systems, process improvement, or marketing analytics.
- Experience supporting marketing updates, online listings, or customer-facing materials.
- Comfort working with reports, spreadsheets, or basic data tracking.
- Interest in growing into expanded responsibilities within leasing operations or property management and marketing support.
Essential Physical Qualifications
- Bending, climbing stairs, kneeling, lifting to 15 pounds, stretching, squatting, and walking
Non-Essential Physical Qualifications
- Running and lifting over 15 pounds
Authority
- Recommend changes to the position and job duties which will improve efficiency and safety
Relationships
- Reports to: Director of Property Management
- Internal contacts: managers and associates
- External contacts: residents, and guests
