RESPONSIBILITIES
- Utilize proprietary tools and technologies and pattern matching skills to accurately identify emerging malware
- Identify new malware distribution methods
- Analyse information and develop methods of detection and removal of Malware
- Remote troubleshooting and diagnostic analysis for malware infections
- Collaborate with multiple internal engineering and cross-functional teams on technical analysis
- Manage multiple projects simultaneously while quickly learning a breadth of new concepts and technologies
- Serve as the leading point of contact to communicate and educate internal employees across all customer support locations on Webroot products
- Write, review and organize technical content that will be published to the Threat blog, FAQs and Knowledge base for use by both internal and external customers
- Perform testing functions to verify defect fixes and to assist the Quality Assurance team when needed
- 2+ years’ experience in malware reverse engineering or equivalent experience
- 2+ years’ experience in programming experience/scripting (eg. C, C++, C#, Perl, Java script, Python, VBScript, etc)
- Experience in security related forums and industry events for malware, security, digital crimes
- Windows XP/Vista/7/8 32bit & 64bit Internals: (Deep understanding of the Windows Registry; PE Format; Processes/Thread/DLLs; Windows memory model; Windows Security Model - user/groups, SACL/DACL, Tokens, Desktops, etc; Virtualization; Hooking/Injection mechanisms; Usermode/Kernel mode internal structures (plus how to interpret); Dump Analysis with WinDbg; IDA Pro; x86 assembly exposure; Rootkit detection techniques)
- Excellent customer service skills addressing the needs of both the external and internal customer with strong communication and process skills
- Experience of Malware – in terms of Diagnosing and Remediation
- Excellent all-around communications skills required.
- Knowledge of Virtualization software (VMWare, Virtual PC/ Virtual Box, XEN, etc)
- Knowledge of Personal Firewalls /Anti-virus software / Anti-spyware software
All your information will be kept confidential according to EEO guidelines.
